Privacy Policy

Last updated: 16 September 2026

Kalgo Home & Relocation Services handles your personal data carefully. This policy explains how we use information when you contact us, instruct us or visit our website.

Data controller

Kalgo Home & Relocation Services
Koestraat 20, 4361 BH Westkapelle, The Netherlands
Chamber of Commerce (KvK): 89259572
info@kalgohomerelocationservices.nl
Telephone and WhatsApp: +31 6 38 94 35 72

Data and purposes

We process contact details, correspondence, quotations, assignment information, invoices and payment details. Depending on your We process contact details, correspondence, quotations, assignment information, invoices and payment details. Depending on your assignment, this may include relocation and arrival information, flight details, passengers and luggage, property information, keys and access codes, photographs, inspection and damage reports, meter readings, occupant or contact-person information, contractor and tradesperson details, and information for practical registration or utility assistance. Website services may process technical data for operation, security and statistics.information for practical registration or utility assistance. Website services may process technical data for operation, security and statistics.

We receive information from you through our contact form, email, telephone or WhatsApp. We may also receive necessary information from an employer or client arranging our services for you, or from parties we contact at your request.

We use information to answer enquiries, prepare quotations, plan appointments, perform assignments, invoice, handle complaints and claims and meet legal obligations. Website data supports security and improvements.

Legal bases

Processing is based on preparing or performing a contract, a legal obligation, consent or a legitimate interest. Legitimate interests include customer service, business administration, security and establishing or handling claims. We balance these against your privacy interests. You may withdraw consent at any time without affecting earlier lawful processing.

Sensitive information

Do not send citizen service numbers, medical information or identity copies unless necessary and agreed with us in advance. We process only what is necessary for the specific service and legally permitted. Agree an appropriate way to send sensitive documents beforehand.

Recipients

We do not sell your data. Where necessary, we share information with JouwWeb for hosting and forms, administrative service providers, banks, insurers, legal advisers and service providers carrying out work. Landlords, employers, transport providers, utility companies or We do not sell your data. Where necessary, we share information with JouwWeb for hosting and forms, administrative service providers, banks, insurers, legal advisers and service providers carrying out work. Property owners, landlords, property managers, employers, transport providers, contractors, tradespeople, cleaning companies, utility companies or authorities may receive necessary information, photographs or reports for your assignment. We share only what is necessary for the assignment. We enter into required agreements with processors. Independent providers have their own privacy policies.providers have their own privacy policies.

Website and external services

The website uses JouwWeb. Google reCAPTCHA helps protect forms from spam and misuse and may process technical data. Plausible may provide general website usage statistics. Cookies and similar technologies requiring consent must not be used before consent is obtained. You can delete or block browser cookies.

When you use WhatsApp, we receive your telephone number, visible profile information and messages. WhatsApp/Meta's privacy terms also apply. Opening an external map link means the map provider processes your visit under its own terms.

Transfers outside the EEA

International providers may process data outside the European Economic Area. Where required, transfers must have appropriate safeguards, such as an adequacy decision or European standard contractual clauses. Contact us for information about safeguards applying to a particular processing activity.

Retention

We generally keep enquiries without an assignment for up to 12 months after the last contact. Assignment files are normally kept for up to 2 years after completion, unless longer retention is necessary. Basic tax records are kept for 7 years. Complaint and claim information is kept as long as needed for handling and applicable limitation periods. Access codes and other operational information are removed when no longer needed. Technical logs are retained only as necessary within the relevant provider's settings.

Security

We take appropriate technical and organisational measures against loss, unauthorised access and misuse. Please contact us if you suspect an incident.

Your rights

You may request access, correction, deletion, restriction or portability where the GDPR provides these rights. You may object to processing based on legitimate interests and withdraw consent. Email info@kalgohomerelocationservices.nl. We may verify your identity appropriately. We normally respond within one month and will notify you in time if a permitted extension is needed.

You may complain to the Dutch Data Protection Authority at www.autoriteitpersoonsgegevens.nl.

Some information is necessary to perform a contract or comply with the law. Without it, we may be unable to provide the relevant service. Optional information is not compulsory.

We do not make decisions with significant legal or similar effects based solely on automated processing. Our website is not specifically directed at children.

Changes

We update this policy when our services or processing change. The date above identifies the latest version.