Terms and Conditions
Version: 16 September 2026
1. Kalgo and applicability
Kalgo Home & Relocation Services, Koestraat 20, 4361 BH Westkapelle, The Netherlands, Chamber of Commerce (KvK) 89259572, can be contacted at info@kalgohomerelocationservices.nl and +31 6 38 94 35 72. These terms apply to quotations and agreements where they have been declared applicable and made available before the agreement is concluded. Specific written agreements take precedence. Mandatory consumer rights remain applicable.
2. Quotations and agreements
An assignment is formed by acceptance of a proposal or confirmation of the agreed work, for example by email or WhatsApp. Time and cost estimates are indicative unless a fixed price is agreed. Obvious errors do not bind Kalgo. Changes will be discussed and may affect scheduling and costs.
3. Services
We provide practical relocation and settling-in assistance, home preparation, furniture assembly, light technical work, transport, property We provide practical relocation and settling-in assistance, home preparation, furniture assembly, minor technical work, transport, inspections and reporting, vacancy and changeover checks, key and access management, first-response visits, work preparation, quotation coordination, contractor access, progress checks and property support for owners, landlords, employers and private clients. The assignment confirmation determines the precise scope.
Practical assistance is not legal, tax, financial, structural or immigration advice. Authorities, banks, landlords and suppliers make their own decisions. Kalgo cannot guarantee their decisions or processing times. Work requiring statutory authorisation or a licence is performed only within those legal requirements.
4. Customer responsibilities
The customer provides accurate information, necessary permission and safe access. Disclose known defects, fragile materials, pipes and other risks beforehand. Provide a safe workspace and parking where needed. The customer checks applications and documents before submission. Reasonable additional costs caused by missing information or access may be charged.
5. Rates and additional costs
All stated rates are exclusive of VAT unless stated otherwise. The legally applicable VAT rate is shown on the quotation or invoice.
The agreed starting, hourly or daily rate or quotation amount applies. Materials, longer-distance travel, parking, tolls, waiting time and third-party costs may be charged additionally when agreed. We discuss foreseeable extra costs beforehand. Additional work is agreed in advance wherever possible. Urgent, evening or weekend supplements are agreed beforehand.
6. Payment
Invoices are payable within 7 days of the invoice date unless agreed otherwise. Please raise invoice queries promptly. Statutory rights to withhold payment remain applicable. Statutory interest and permitted collection costs may apply to late payment. Consumers first receive the legally required free reminder allowing 14 days to pay, starting the day after receipt.
7. Cancellation and rescheduling
Cancellation or rescheduling is free until 24 hours before the agreed start. Within 24 hours, 50% of the agreed amount may be charged. For same-day cancellation, non-attendance or lack of access, the applicable starting charge is the initial minimum basis.
Any compensation must be reasonable in relation to completed work, costs incurred and demonstrable loss. Saved costs and replacement assignments are taken into account; charges are not duplicated. Mandatory law may require a lower charge. Appropriate arrangements will be made for completed work and specially ordered non-recoverable materials. Statutory withdrawal rights always take precedence.
8. Cooling-off period
Where the statutory scheme applies, a consumer entering into a distance or off-premises service agreement has 14 days from conclusion to withdraw without giving a reason. Notify Kalgo by an unequivocal statement, for example by email or letter. The model below is optional.
Following valid withdrawal, we refund payments within 14 days, subject to any legally payable proportionate charge for services already provided.
If a service begins during the cooling-off period at your express request, only a legally permitted proportionate charge is payable on withdrawal. After full performance, the withdrawal right ends only if you expressly consented beforehand to the early start and acknowledged that the right would end upon full performance. Accepting these terms alone is insufficient. Statutory exceptions may apply to certain services, such as passenger transport or expressly requested urgent repairs. Additional work is not automatically covered by an exception.
Model withdrawal form
To: Kalgo Home & Relocation Services, Koestraat 20, 4361 BH Westkapelle, The Netherlands, info@kalgohomerelocationservices.nl.
I hereby withdraw from my agreement for the following service: …
Date of agreement: …
Consumer name: …
Consumer address: …
Date: …
Signature, only if sent on paper: …
9. Performance and scheduling
Kalgo works with reasonable care and skill. Times are estimates made as accurately as possible unless a binding deadline is expressly agreed. We inform you of relevant delays. Traffic, weather and third-party delays may affect scheduling. Statutory rights concerning late or defective performance remain applicable.
10. Materials
The customer is responsible for the accuracy and completeness of supplied components and assembly instructions. Kalgo warns of unsuitability where reasonably recognisable. Additional work caused by missing or defective components will be discussed. Fragile or valuable property must be disclosed and secured where possible.
11. Third parties
Kalgo may engage suitable providers and remains responsible for them where the law requires. If the customer contracts directly with an Kalgo may engage suitable providers and remains responsible for them where the law requires. If Kalgo only introduces, requests quotations from or coordinates an independent provider who contracts directly with the customer, that provider remains responsible for its own quotation, advice, work, warranties, delays and damage. Kalgo remains responsible for its own selection and coordination only to the extent required by law. A recommendation does not guarantee a result, and no third-party quotation is accepted on the customer’s behalf without authority.
12. Keys and property checks
Access credentials are used only for the agreed assignment. The customer obtains the owner's permission. Property checks are practical Access credentials are used only for the agreed assignment. The customer confirms authority to provide access and discloses alarms, hazards, known defects, occupants and restrictions. Property checks, damage reports, vacancy checks and completion checks are practical visual checks of agreed, reasonably accessible items. They are not structural, electrical, gas, asbestos, pest, security or building surveys and cannot guarantee that hidden, intermittent or future defects will be found. Relevant visible findings are reported. Keys and access codes are handled with reasonable care and returned, retained or removed as agreed.removed or returned as agreed after completion.
13. Transport and airport services
The customer supplies accurate locations, arrival, passenger, luggage and special-requirement information. Waiting time and additional costs are agreed beforehand where possible. Transport is performed only within legal and safe limits. Flight delays, traffic and other external circumstances may affect performance. Statutory transport and passenger rights remain applicable.
14. Complaints and remedies
Please report complaints promptly to info@kalgohomerelocationservices.nl with a clear description and photographs where useful. Allow Kalgo a reasonable opportunity to investigate and offer an appropriate remedy. This reporting request does not restrict mandatory legal rights.
15. Liability
Consumers retain the statutory liability regime; these terms do not limit mandatory rights. Kalgo is not responsible for loss that cannot be Consumers retain the statutory liability regime; these terms do not limit mandatory rights. Kalgo is not responsible for hidden or pre-existing defects, normal wear, incorrect or incomplete customer information, lack of safe access, decisions made by the customer or independent providers, or other loss that cannot be attributed to Kalgo or a party for whom Kalgo is legally responsible. First intervention means attending, assessing and taking reasonable practical steps within the agreed scope; it is not a guaranteed emergency, security, alarm or 24-hour response service and does not guarantee immediate repair or third-party availability.
For business customers, liability for indirect loss, lost profit and consequential loss is excluded where legally permitted. Direct-loss liability is limited to the amount of the relevant part of the assignment or the higher amount paid by applicable insurance. These limits do not apply to intent or deliberate recklessness by management, personal injury where liability cannot be limited, or other mandatory legal exceptions.
16. Force majeure and termination
If performance is prevented by circumstances not attributable to Kalgo, we discuss postponement or another solution. Not every delay automatically constitutes force majeure. On definitive termination, prepaid services not performed are refunded; completed work is settled reasonably.
Kalgo may suspend work for overdue payment, lack of access or unsafe conditions where legally permitted, allowing an opportunity to remedy where appropriate. Threats, aggression or requests for unlawful work may justify immediate termination.
17. Privacy and materials
Personal data is processed according to our Privacy Policy. Quotations, checklists and other materials created by Kalgo may be used for the Personal data is processed according to our Privacy Policy. Photographs, inspection reports, checklists and access information are used for the assignment and may be shared with the customer and relevant instructed parties where necessary. Quotations, checklists, reports and other materials created by Kalgo may be used for the relevant assignment; commercial reuse requires permission.
18. Law and disputes
Dutch law applies, preserving mandatory consumer protection. The parties first try to resolve disputes together. A dispute may then be referred to the legally competent court. The agreed version of these terms continues to apply to existing assignments.